Histology Equipment Service

Service and repair is handled on an “as needed” or “contract” basis depending on your needs and policies. We will most often respond within hours of you placing your request and our response time rarely exceeds 24 hours. We inventory a variety of parts and supplies and do our best to stay ahead of need. Our effort is to respond quickly and return your instrument to working order in the least possible time to minimize your down time. Our service is guaranteed.

If you are interested in reviewing our service contract, please download our contract and review it. Then, give us a call. We’ll answer any questions and send you a quote.

The panels below list supported manufacturers and instruments and also offer a brief service protocol for different types of histology equipment.

  Tissue Processor

Instruments We Service:

 

Service Protocol:

  1. Run a pre-PM diagnostic to determine current state of the instrument
  2. Run a service computer diagnostic (where appropriate)
  3. General visual inspection to determine condition of the instrument
  4. Rebuild air pump
  5. Clean and rebuild solenoid valves
  6. Clean and rebuild rotary valve
  7. Clean and rebuild gate valve (where appropriate)
  8. Clean aspirator
  9. Inspect all chemical lines for blockage or signs of fatigue and stress
  10. Run a complete and thorough post-PM diagnostic to ensure instrument is operating at or above factory specs
  11. Generate a list of suggested repairs to instrument if required

  Microtome

Instruments We Service:

RM 2235 Manual, Histocore AutoCut, Histocore BioCut, Histocore MultiCut, SM 2010R
HM 355S

 

Service Protocol:

  1. Remove cover and check ways, sliders and/or bearing rails for wear or damage
  2. Lubricate ways, sliders and/or bearing surfaces and eliminate any slack in movement
  3. Inspect micrometer screw for alignment, wear and damage
  4. Lubricate micrometer screw
  5. Inspect stepping mechanism for function and lubricate as necessary
  6. Reassemble microtome
  7. Clean housing, specimen chuck and knife holder
  8. Run a test cut
  9. Generate a list of suggested repairs to instrument if required

  Cryostat

Instruments We Service:

 

Service Protocol:

  1. Remove cover and check ways, sliders and/or bearing rails for wear or damage
  2. Lubricate ways, sliders and/or bearing surfaces and eliminate any slack in movement
  3. Inspect micrometer screw for alignment, wear and damage
  4. Lubricate micrometer screw
  5. Inspect stepping mechanism for function and lubricate as necessary
  6. Reassemble microtome
  7. Clean housing, specimen chuck and knife holder
  8. Clean and adjust anti-curl plate (where appropriate)
  9. Remove back panel/side panel
  10. Inspect visible wiring for abrasion or other damage-replace/repair as necessary
  11. Remove dirt and dust from condenser
  12. Inspect cooling fan for proper placement and operation
  13. Test refrigerant pressures and adjust as necessary
  14. Inspect heated drain lines
  15. Remove dirt and dust from CPU (where appropriate)
  16. Replace panels
  17. Run test cut to ensure a quality cut
  18. Generate a list of suggested repairs to instrument if required

  Autostainer

Instruments We Service:

 

Service Protocol:

  1. Computer diagnostic (where appropriate)
  2. Inspect, lubricate and adjust drive mechanism (gear and cable drive)
  3. Inspect instrument for leaks and joint integrity
  4. Inspect PC boards for condition and integrity
  5. Clean instrument
  6. Run final operational diagnostic

  Coverslipper

Instruments We Service:

 

Service Protocol:

  1. Computer diagnostic (where appropriate)
  2. Inspect, lubricate and adjust drive mechanism (gear and cable drive)
  3. Inspect PC boards for condition and integrity
  4. Inspect and test sensors, valves and pumps as necessary
  5. Clean instrument
  6. Run final operational diagnostic

  Embedding Center

Instruments We Service:

 

Service Protocol:

  1. Check all units for operational integrity
  2. Clean lint and dirt from condenser
  3. Remove excess paraffin
  4. Inspect temperature indicators for proper readout

  Refrigerator-Laboratory

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Refrigerator-Blood Bank

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Refrigerator-Pharmacy

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Freezer-Laboratory

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Freezer-Blood Bank

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Freezer-Ultra Low

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Refrigerator/Freezer

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary

  Platelet Incubator

Instruments We Service:

 

Service Protocol:

  1. Inspect, clean and recharge the refrigerant system if required.
  2. Inspect and replace batteries if required.
  3. Test the motion alarm.
  4. Clean the chamber inside and outside.
  5. Lubricate the drawer slides.
  6. Lubricate and serviced internal parts where required.

  Platelet Agitators

Instruments We Service:

PF15-Pro, PF48-Pro, PF96-Pro, PF15i, PF48i, PF96i, PF15h, PF48h, PF96h, PF396i

 

Service Protocol:

  1. Test the motion alarm and battery.
  2. Clean the agitator.
  3. Lubricate drawer slides where applicable.
  4. Lubricate and service internal parts where applicable.
  5. Listen for unusual sounds and repair as needed.

  Cell Washer

Instruments We Service:

 

Service Protocol:

  1. Inspect tubing and drain and clear obstructions if necessary.
  2. Inspect tubing connections and secure if necessary.
  3. Clean and dry interior after normal usage to prevent corrosion and contamination.
  4. Flush system with distilled water.
  5. Flush system with cleaning solution.
  6. Clean fill ports on the rotor.
  7. Check the saline volume setting and calibrate it if necessary.
  8. Check rotor speed and ensure within tolerance.
  9. Inspect rotor for wear, corrosion, and damage. Replace rotor if these conditions exist.
  10. Replace rotor. Inspect tube holders for wear and damage. Replace tube holders if worn or damaged, or after they have been in use for two years.
  11. Clean exterior.
  12. Replace supply and drain tubing.
  13. Replace tube holder inserts.

  Plasma Thawer

Instruments We Service:

 

Service Protocol:

  1. Test the high temperature alarm.
  2. Clean the unit.
  3. Lubricate and service internal parts as needed.

  Gross Hood

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from intake
  2. Inspect filter and replace as necessary
  3. Determine CFM and airflow where required
  4. Ensure uniform air circulation inside hood
  5. Inspect door and chamber seals and replace as necessary

  Printer-Slide/Cassette

Instruments We Service:

  Thin Prep

Instruments We Service:

 

Service Protocol:

  1. Run sealed cylinder test
  2. Check all tubing and connections for leaks or damage
  3. Replace all parts required by manufacturer for PM
  4. Check elevator for smooth operation
  5. Check slide holder springs for correct tension
  6. Operational diagnostic

  Centrifuges

Instruments We Service:

 

Service Protocol:

  1. Inspect, lubricate and adjust drive mechanism (where appropriate)
  2. Inspect PC boards for condition and integrity
  3. Test for “in-balance” condition
  4. Remove dirt/dust from cooling intakes
  5. Calibrate RPM with standard

  Waterbaths

Instruments We Service:

  Slide Dryers

Instruments We Service:

 

Service Protocol:

  1. Visual inspection for mechanical and electrical integrity
  2. Heater function validation
  3. Functional thermal control verification

  Paraffin Trimmers

Instruments We Service:

 

Service Protocol:

  1. Visual inspection for mechanical and electrical integrity
  2. Heater function validation
  3. Functional thermal control verification

  Cold Plates

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. General visual mechanical and electrical inspection of unit

  Refractometers

Instruments We Service:

RFM340
Mark II and Mark II plus, AutoAbbe, All handhelds
AR600, Mark II and Mark II plus, AutoAbbe, All handhelds