Histology Equipment Service

Service and repair is handled on an “as needed” or “contract” basis depending on your needs and policies. We will most often respond within hours of you placing your request and our response time rarely exceeds 24 hours. We inventory a variety of parts and supplies and do our best to stay ahead of need. Our effort is to respond quickly and return your instrument to working order in the least possible time to minimize your down time. Our service is guaranteed.

If you are interested in reviewing our service contract, please download our contract and review it. Then, give us a call. We’ll answer any questions and send you a quote.

The panels below list supported manufacturers and instruments and also offer a brief service protocol for different types of histology equipment.

Instruments We Service:

H2850
TP1050, ASP300, ASP300s
All models
Excelsior & Excelsior ES, Excelsior AS, STP 420, PathCenter
ATP1, SureWave
VIP 1000, VIP 2000, VIP 3000, VIP E150, VIP E200, VIP E300, TT 2 Rotary, VIP 5, VIP 6, Express, Express X50

 

Service Protocol:

  1. Run a pre-PM diagnostic to determine current state of the instrument
  2. Run a service computer diagnostic (where appropriate)
  3. General visual inspection to determine condition of the instrument
  4. Rebuild air pump
  5. Clean and rebuild solenoid valves
  6. Clean and rebuild rotary valve
  7. Clean and rebuild gate valve (where appropriate)
  8. Clean aspirator
  9. Inspect all chemical lines for blockage or signs of fatigue and stress
  10. Run a complete and thorough post-PM diagnostic to ensure instrument is operating at or above factory specs
  11. Generate a list of suggested repairs to instrument if required

Instruments We Service:

SRM
Series 2000, Series 2100 Manual (2135), Series 2100 Motorized, SM2500, RM 2200 Series Motorized
1400, 1512, 1720
HM200, HM310, HM315, HM325, HM335, HM340e, HM355, HM360
4060 Rotary
5000
2800, 820
AS32s, ThermoFinesse

 

Service Protocol:

  1. Remove cover and check ways, sliders and/or bearing rails for wear or damage
  2. Lubricate ways, sliders and/or bearing surfaces and eliminate any slack in movement
  3. Inspect micrometer screw for alignment, wear and damage
  4. Lubricate micrometer screw
  5. Inspect stepping mechanism for function and lubricate as necessary
  6. Reassemble microtome
  7. Clean housing, specimen chuck and knife holder
  8. Run a test cut
  9. Generate a list of suggested repairs to instrument if required

Instruments We Service:

Cryo 2
QS11, QS12
Clinicut
1510s, CM1800, CM1850, CM1900, CM1860, 2800, CM3000
HM505e, HM560, HM525, CryoStar NX50, CryoStar NX70
Cryotome, Cryocut, SME, ME, A5620, Cryo 3

 

Service Protocol:

  1. Remove cover and check ways, sliders and/or bearing rails for wear or damage
  2. Lubricate ways, sliders and/or bearing surfaces and eliminate any slack in movement
  3. Inspect micrometer screw for alignment, wear and damage
  4. Lubricate micrometer screw
  5. Inspect stepping mechanism for function and lubricate as necessary
  6. Reassemble microtome
  7. Clean housing, specimen chuck and knife holder
  8. Clean and adjust anti-curl plate (where appropriate)
  9. Remove back panel/side panel
  10. Inspect visible wiring for abrasion or other damage-replace/repair as necessary
  11. Remove dirt and dust from condenser
  12. Inspect cooling fan for proper placement and operation
  13. Test refrigerant pressures and adjust as necessary
  14. Inspect heated drain lines
  15. Remove dirt and dust from CPU (where appropriate)
  16. Replace panels
  17. Run test cut to ensure a quality cut
  18. Generate a list of suggested repairs to instrument if required

Instruments We Service:

IAS
Midas II
ST4020 Linear Stainer, ST4040 Linear Stainer, ST5020, Autostainer XL
AP280
DRS 2000, DRS 601
Veristain XY
HE ShurStain 3030
Gemni ES, LiniStat
Prisma

 

Service Protocol:

  1. Computer diagnostic (where appropriate)
  2. Inspect, lubricate and adjust drive mechanism (gear and cable drive)
  3. Inspect instrument for leaks and joint integrity
  4. Inspect PC boards for condition and integrity
  5. Clean instrument
  6. Run final operational diagnostic

Instruments We Service:

RCM3655, RCM 3660
CV5000 , CV5030, CV5040
ClearVue, Consul
GCS600
RCM7000
4764, 4773, 4740, 6400, SCA Film A1, Glas G1, Glas G2

 

Service Protocol:

  1. Computer diagnostic (where appropriate)
  2. Inspect, lubricate and adjust drive mechanism (gear and cable drive)
  3. Inspect PC boards for condition and integrity
  4. Inspect and test sensors, valves and pumps as necessary
  5. Clean instrument
  6. Run final operational diagnostic

Instruments We Service:

8040
EG1160, HistoStar, EC350
Histocenter 2
PEC
TEC-120
TEC

 

Service Protocol:

  1. Check all units for operational integrity
  2. Clean lint and dirt from condenser
  3. Remove excess paraffin
  4. Inspect temperature indicators for proper readout

Instruments We Service:

RFM340
Mark II and Mark II plus, AutoAbbe, All handhelds
AR600, Mark II and Mark II plus, AutoAbbe, All handhelds

Instruments We Service:

IPS, IPC
ShurMark Slidewriter Labeler
PrintMate AS, SlideMate AS
AutoWriter

Instruments We Service:

Thin Prep 2000
XTE750

 

Service Protocol:

  1. Run sealed cylinder test
  2. Check all tubing and connections for leaks or damage
  3. Replace all parts required by manufacturer for PM
  4. Check elevator for smooth operation
  5. Check slide holder springs for correct tension
  6. Operational diagnostic

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from intake
  2. Inspect filter and replace as necessary
  3. Determine CFM and airflow where required
  4. Ensure uniform air circulation inside hood
  5. Inspect door and chamber seals and replace as necessary

Instruments We Service:

 

Service Protocol:

  1. Visual inspection for mechanical and electrical integrity
  2. Heater function validation
  3. Functional thermal control verification

Instruments We Service:

 

Service Protocol:

  1. Visual inspection for mechanical and electrical integrity
  2. Heater function validation
  3. Functional thermal control verification

Instruments We Service:

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. General visual mechanical and electrical inspection of unit

Instruments We Service:

 

Service Protocol:

  1. Inspect, lubricate and adjust drive mechanism (where appropriate)
  2. Inspect PC boards for condition and integrity
  3. Test for “in-balance” condition
  4. Remove dirt/dust from cooling intakes
  5. Calibrate RPM with standard

Instruments We Service:

All models
All models
All models
All models
All models
All models
All models

 

Service Protocol:

  1. Remove dust and lint from condenser
  2. Test refrigerant pressures and charge as necessary
  3. Inspect temperature senders in chamber and clear of frost or ice
  4. Ensure air circulation inside cryo chamber
  5. Inspect door and chamber seals and replace as necessary